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  1. Canine Support Center
  2. How It Works

How It Works

Subscription 101

  • How do I cancel my subscription?
  • How does the subsciption work?
  • How can I contact Canine Care?
  • Can I choose more than one recipe?
  • How do you tailor the recipe to my dog?
  • Do I have to prepare anything?
See all 8 articles

Shipping

  • What if I need to make changes to my delivery?
  • Where do you ship?
  • When is the food shipped?
  • What if I'm not home when Ollie is delivered?
  • What if I am traveling?

Food Storage

  • How long will the food stay fresh after it’s delivered?
  • Can I freeze the food? And how long will it last?
  • What if I don't have enough room in my fridge to store trays?
Canine Support Center

caninecare@myollie.com

+1-844-886-5543

9AM - 7PM ET