It’s always hard to see pack members go, but we understand things change and hope to see you again in the future.
Please note, canceling your subscription only prevents it from automatically renewing and does not cancel orders that have already been placed.
To cancel your subscription:
- Log into your Ollie account
- Click edit next to your Pup’s Info
- Click Cancel subscription at the bottom of the page
- Select a cancellation reason. This step is mandatory; if you don’t select a reason and proceed, your subscription will not be canceled.
- Click Cancel subscription again at the bottom of the page. Your subscription for your pup is now canceled. You’ll receive an email shortly confirming this change.
Note: If you have more than one dog, you will need to repeat these steps for each subscription you wish to cancel.