We put just the right amount of ice, insulation, and awesomeness in your box so your food should stay fresh up until midnight on the day it arrives. Try to get the packs into your freezer as soon as you can when you get home so they stay cold. (If your food isn’t cold when it arrives, contact us before feeding it to your dog.) Ollie and its shipping partners do not require signatures for the food to be delivered. Tracking information is always emailed when your box ships, and if you have any questions you can email our Canine Care Team at firstname.lastname@example.org.