Ollie is a subscription-based service because we want to build a relationship with you and your pup. We have a variety of plans with different frequencies that are available for you to select to best accommodate your schedule. Once subscribed, Ollie is easy to manage right from your account page. From your account page you can delay an order, adjust your meal plan, edit your pup's info, and much more! If you need help with these adjustments, our Canine Care team is always happy to help. They can be reached at firstname.lastname@example.org or 1-844-886-5543.