At Ollie we're obsessed with food quality and safety. We make all of our food in human-grade facilities with natural ingredients. After our food is made, we test every single batch to make sure it's safe and nutritionally adequate for your pup. We also use a metal detector to screen each batch for the presence of foreign materials. Then, we vacuum-seal our food packs to preserve the nutritional value and prevent spoilage in transit. We ship our food in insulated packaging, so it should arrive cold—but if it does not, please discard it and contact our Canine Care Team at email@example.com or 1-844-886-5543.